Enter and view: Abbeydale Nursing Home
Summary of report
The home was evaluated against eight quality indicators: strong, visible management; staff with the time and skills to do their jobs; good knowledge of each individual resident and how their needs may be changing; a varied programme of activities; quality, choice and flexibility around food and mealtimes; ensuring residents can regularly see health professionals such as GPs, dentists, opticians or chiropodists; accommodating residents’ personal, cultural and lifestyle needs; and being an open environment where feedback is actively sought and used. The previous CQC Inspection Report had rated this care home as ‘good’.
Findings
Abbeydale Nursing Home is based in the Eccles area of Salford. It is a small home where staff know the residents by name; there is a homely atmosphere with some residents making use of the communal areas.
There is a good culture of respecting residents’ wishes at Abbeydale. The residents had positive comments to make about the staff at Abbeydale, with some residents telling us that staff have time to stop and chat during their shift.
Residents know they can speak to staff to raise a complaint, but processes could be clearer for residents and visitors alike, with more encouragement for residents to share their suggestions and ideas for life in the home.
Recommendations
Based on these findings, Healthwatch Salford made four recommendations on: activities; visiting arrangements; feedback and improving physical spaces such as the rear lounge and back garden. The report includes a response from the service provider.
