Summary Report of Enter and View Project

This project, scheduled for September 2022 to March 2023, aimed to explore the public’s experience of using Care Homes in Salford. At the start of the Enter and View project a volunteer recruitment and training programme was developed, and six volunteers participated. Authorised Representatives comprising of 3 members of staff and 4 volunteers visited a total of 7 Care Homes during November and December 2022. During the project the team spoke to 52 residents, 39 staff members, 8 friends and family of residents, and 7 Managers and Deputy Managers. The individual Care Homes varied greatly in terms of size and location, but good quality of care was observed throughout the visits. As a result of our visits, a total of 26 recommendations were made around the following themes: activities/community links; environment/planned improvements; complaints procedure/gathering feedback; staffing; care for the resident; notices and displays and visiting arrangements.