CQC Inspection report on the Northern Care Alliance (NCA)
Dr Owen Williams, NCA Chief Executive, said: “The care and safety of patients and the wellbeing of our colleagues remain central to what we are about and we are determined to work together to get better results for the people we serve.
“We fully accept the CQC’s judgement and their recommended areas for improvement and as the CQC have acknowledged, some improvements are already being made but they do not go far enough at this moment in time.”
Dr Williams thanked colleagues working across the organisation for their ongoing care and commitment during a time of unprecedented demand and added: “I am pleased that the inspectors recognised what I have found out to be true in my first year as CEO, which is that many colleagues are totally caring and are working incredibly hard under a level of pressure the likes of which many of us have not experienced before.
“There is a lot of work to do but our patients can be assured that their safe care and treatment is of utmost importance to us and, on behalf of all my colleagues at the NCA, I would like to thank them for their understanding and support as we work very hard to turn this around.”
Healthwatch Salford made a commitment to members at the AGM to share the report when CQC published it.
The full CQC inspection report can be downloaded here https://www.cqc.org.uk/provider/RM3.
