Living Well Salford Report
Living Well Salford is a community mental health service, delivered in partnership between Greater Manchester Mental Health (GMMH), Mind in Salford, Six Degrees, Wellbeing Matters and START.
From July 2021 to April 2023, 101 people who have been supported by the Living Well Salford network, have shared their stories with Healthwatch Salford. Healthwatch Salford analysed these stories and identified trends in each journey shared. The process of this included Healthwatch gathering the stories from individuals who have used the service, breaking the feedback down into trends and themes and sharing with the service. a story and themes were shared within each meeting Healthwatch attended with the Living Well staff team, which allowed for discussions to be held to reflect on the learning to be taken from findings.
The data gathering has led to the following changes being made:
- Personal details being updated more regularly across Community teams and administrative staff having a key role in updating information to improve appointment letter receipt rates.
- More ways of notifying people of appointments, introducing text messages, confirming e-mail addresses and letters being sent in the post.
- Additional staff training implemented to support with goal setting for service users and signposting to services which best suit their needs.
- Improved communication around referrals
- Onward journey tool developed to support people when they leave the Living Well service.
- Improvements made within other mental health services in Salford.
Downloads
Living Well Salford Report
