How was your appointment? GP Report 2022

Our new report reveals patients’ and staff’s experiences - both positive and negative - of GP services for the past two years, and the improvements they would like to see. 954 people took part in our GP survey and we received 71 staff surveys.

Just over 1 in 10 (14%) of comments mentioned appointments in a positive way with many people citing positive experiences of using technology to communicate with their GP surgery.

However, nearly 1 in 4 (24%) of responses highlighted negative experiences, with some mentioning that telephone communication acted as a barrier to effectively conveying their medical issue to the GP or nurse.

Downloads

If you would like the report in an alternative format please get in touch.

info@healthwatchsalford.co.uk

0330 355 0300

How was your appointment? GP Report 2022

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