Enter and view: The Hamlet Care Home

Summary of report content

The home was evaluated against eight quality indicators: strong, visible management; staff with the time and skills to do their jobs; good knowledge of each individual resident and how their needs may be changing; a varied programme of activities; quality, choice and flexibility around food and mealtimes; ensuring residents can regularly see health professionals such as GPs, dentists, opticians or chiropodists; accommodating residents’ personal, cultural and lifestyle needs; and being an open environment where feedback is actively sought and used. 

Findings

Authorised representatives conducted interviews with three members of staff at the care home, including the Deputy Manager. Topics such as quality of care, safety, dignity, respecting and acknowledging the resident’s and families’ wishes and staff training were explored. Authorised representatives also approached two residents at the care home to ask them about their experiences of the home and, where appropriate, other topics such as accessing health care services. Read the full report below for all of the findings.

Recommendations

• the home should provide more support to residents who require more prompting to be active and maintain a healthy weight.
• The home should get support for activities through existing initiatives through places like Salford Leisure or Salford CVS.
• The home should work with other charities for disabled people in the Salford area to encourage residents to participate in appropriate community-based activities and exercise.
• The home should make more use of photos and images within the home and other accessible methods such as printing on pastel coloured paper
• The home should provide a photo board of all staff, including their names, showing clearly who the managers are.

The care provider responded positively to the report.